call-to-action-mobile

A day in the life of a letting agent

Fri 15 Sep 2017

Name: Janette Allcote

Job Title: Repairs & Maintenance Co-ordinator

Started at Howland Jones: August 2015

Q: What first attracted you to working within the Lettings Industry?

A: I worked previously for a Solicitors and Personal Search Company and was attracted to my role because I felt that it would be just as varied but would allow me to branch out into a new industry.

Q: Can you give a brief overview of your role at Howland Jones?

A: I liaise with tenants, landlords and contractors on a daily basis to ensure that all reported repair issues are dealt with in a timely manner. My role also involves booking interim inspections, which take place periodically throughout a tenancy, and closing inspections which take place on a tenant’s last day before they vacate.

Q: What is main thing that you find really enjoyable about your role?

A: The positive feedback that we receive on a weekly basis from both landlords and tenants when repair issues are completed satisfactorily. It is particularly rewarding when a long and complex repair issue is resolved.

Q: What is the first thing you do once you’re sat at your desk in a morning?

A: Each day, I start by logging on to our specialist lettings software and printing my ‘repairs list.’ This spreadsheet gives me a list of the jobs that are due for action. It also lists which tenants are due their interim inspection. I am in constant competition with myself to reduce the number of jobs on the list by ensuring repairs are resolved as quickly as possible.

First thing each morning I also check Fix Flo for any repairs that have been reported via our website by our tenants overnight.

Q: What word / words do you find yourself saying most on a day to day basis?

A: ‘I will arrange for a contractor to contact you.’ Once a repair has been reported the details are added to our system and a Job Sheet is sent to the contractor involved. The contractor will then contact the tenant to arrange a convenient time to visit.

Q: What helps you to deal with repairs in a timely manner?

A: We use Fix Flo which enables tenants to report a repair issue at any time, day or night on our website. The system also allows tenants to upload photographs and videos of the issue and confirm when they are available for a contractor to attend. We can then pick up the report and act on it straight away.

Q: If you had to describe a career within the lettings industry in one word or phrase what would it be?

A: Hectic – no two days are the same and you never know what will be reported next! It is this variety that makes the job so enjoyable!

"Great service, all staff very professional!"
C McDiarmid

News Archive

April 2019

Section 21 changes proposed

April 2019

More change ahead . . .

April 2019

Client Money Protection Certificate

November 2018

Budget update on Capital Gains Tax

November 2017

Capital Gains & Marriage Breakdowns

November 2017

A Day in the Life of a Letting Agent

November 2017

Are your CO alarms safe?

November 2017

Cavity & Loft Insulation

October 2017

New Sales rules ahead

October 2017

Another ARLA pass!

September 2017

Rocket Ron's Handy Tip

Helpful Advice for New Landlords

Should I use an Independent Financial Adviser?

Capital Gains Tax explained

Q. & A. - As a landlord, how can I prepare for the forthcoming EPC changes?

A day in the life of a letting agent

No options for Landlords over HS2

September 2017

Howland Jones Landlord Wins Free Insurance!

September 2017

Tenant Fee Ban update

Fire Safety Regulations

VAT on Rented Properties

How will the Housing White Paper affect you?

A day in the life of a letting agent

Rocket Ron's Handy Tip

Q. & A. - My tenants have fallen out and one of them wants to leave the property, can they?

Council Tax - Who Pays?

September 2017

Summer Pests

September 2017

Rocket Ron's Handy Tip

Can I get my property back?

A day in the life of a letting agent

Making Tax Digital, from Andrew Stant, Johnson Murkett & Hurst accountants

September 2017

Noisy Neighbours?

Howland Jones Sales

September 2017

Tax Update for Landlords

Minimise Void Periods, Maximise Profitability

Problems with Rabbits?

What is a Stopcock & what does it do?

Letting Agents can save Landlords money!

September 2017

How to become a landlord

Q. & A. - Is "Professionally Clean" really necessary?

September 2017

Ban on Agent fees to Tenants

Post Brexit – the rent arrears risk

Ensuring you serve a valid section 21 notice on your tenant

The Mysterious Case of the Purple Toilet Seat

New EPC Rules

September 2017

Do you want to be a landlord in 2017?